Shipping Policy

Business & Fulfilment Model#

We operate a hybrid fulfilment model to offer a curated selection of products.

Our administrative office is located in the United Kingdom.

• In-House / Workshop Items ship from UK facilities.
• Partner / Supplier Items ship from vetted domestic or international partners.

Shipping Destinations#

We ship to most major regions. Some destinations may be temporarily unavailable due to customs, carrier, or regulatory restrictions.

• United Kingdom
• European Economic Area (EEA)
• United States
• Canada
• Australia & New Zealand
• Middle East
• Asia
• Africa
• South America

Order Processing & Lead Times#

Orders are processed after payment authorisation and any required security checks.

• In-House Items: 1–3 business days before dispatch.
• Partner Items: 1–5 business days before dispatch.
• Processing excludes weekends and UK public holidays.
• Peak seasons or supply disruptions may add more time.
• Expedited or express shipping applies after dispatch and does not shorten processing time unless explicitly stated.

Estimated Delivery Times#

Estimates begin after your order is processed and dispatched.

• United Kingdom — 3–8 Business Days
• Europe (EEA) — 5–12 Business Days
• United States — 7–15 Business Days
• Canada — 7–16 Business Days
• Australia & New Zealand — 8–18 Business Days
• Rest of World — 8–25 Business Days

Shipping Charges#

Shipping costs are calculated at checkout based on destination, weight, dimensions, carrier options, and promotions.

• Standard Shipping
• Expedited Shipping
• Express Shipping

Multiple & Split Shipments#

Items may ship separately when they come from different fulfilment locations.

• Separate tracking numbers may be provided.
• Shipments may arrive on different dates.
• No extra fees are added for split shipments unless disclosed at checkout.

Tracking Your Order#

Tracking emails are sent as each package leaves the fulfilment location.

Updates often take 24–72 hours to appear after dispatch.

• If an order shows delivered but you have not received it, check the shipping address, neighbors, safe locations, reception areas, and local collection points before contacting support.

Customs, Duties and Taxes#

International customers are responsible for customs duties, taxes, and import fees unless otherwise stated at checkout.

We cannot control foreign customs authorities or import charges.

• Failure to pay import fees may delay delivery, return the package, or cause abandonment by customs.
• We are not responsible for losses or costs from unpaid import fees.

Returns & Return Addresses#

Do not return items to the shipping label origin address or our UK office without contacting customer support first.

• Return routing depends on whether the item shipped from our UK workshop or an international partner.
• Review our Refunds & Returns Policy or contact support for the correct return address.

Incorrect Shipping Information#

Customers are responsible for providing complete and accurate shipping details at checkout.

• We are not liable for delays or misdeliveries caused by incorrect or incomplete address information.
• If an order is returned due to inaccurate details, additional shipping fees may apply for reshipment.

Delivery Confirmation & Risk of Loss#

Orders are considered delivered once the carrier records successful delivery at the provided address.

• Carrier proof of delivery, including signatures or photo confirmation, is evidence of delivery.
• Risk passes to the customer upon delivery to the address, safe place, collection point, or recipient, subject to applicable consumer rights.

Lost & Damaged Packages#

If a package appears lost, contact us within 30 days of the estimated delivery date.

• We will investigate with the carrier and may offer a replacement, refund, or other appropriate resolution.
• Report damaged orders within 48 hours with your order number and photos of the packaging and item.
• Claims may require supporting evidence to be eligible for replacement or refund.

General Shipping Terms#

We are not liable for delays caused by events outside our reasonable control.

• This includes customs delays, carrier strikes, severe weather, political disruption, pandemics, and force majeure.
• If a shipment is refused or rejected for reasons unrelated to our error, refunds may be reduced by return carrier charges, customs fees, or handling costs.
• Some products may be unavailable to ship to certain countries due to restrictions or sanctions.
• We reserve the right to cancel affected orders and issue a full refund.
• Address changes must be requested before fulfilment begins; once processing starts, changes cannot be guaranteed.
• Nothing in this policy limits mandatory consumer rights under applicable law.

Contact Us#

If you have shipping questions or need assistance with an existing order, please reach out.

Email: info@redoutableshop.com

Help Center: https://redoutableshop.com/

Include your order number, checkout email address, and a brief description of your issue.